Kindred

Terms of Service

Last updated: 2026-11-12

1. Acceptance of Terms

Welcome to Kindred (the "Site"). Kindred ("we," "us," "our") is operated by GAO KAIPING (the "Operator"). These Terms govern your access to and use of the Site's AI companion chat service (available at https://kindredai.me). By using the Service after an update, you accept the revised Terms; if you do not agree, please stop using the Service. By using the Service you confirm that:

  • you are at least 18 years of age;
  • you have read, understood, and agree to be bound by these Terms;
  • you have read and agree to our Privacy Policy;
  • you have the legal capacity to enter into this agreement.

2. The Service & Third-Party AI Dependence

The Site provides an AI-powered long-term companionship chat service: AI characters ("companions") hold everyday conversations with you, offer emotional company and relationship interaction, and remember what you share as the conversation grows. The Service is intended for general adult audiences and provides only lawful, non-explicit content: requesting or generating pornographic, sexually explicit, or other content violating the standards in Section 10 is prohibited. The Service is currently free: each user may send a limited number of messages per day (as shown on the Site); paid plans (subscriptions and credits) are being integrated and are not yet available — no charges will be made while the Service is free. Once launched, the Service is a digital service delivered instantly over the internet; access is enabled upon payment confirmation. As an intangible digital product, refunds are subject to the limits in Section 7. The Service relies on third-party AI model providers; conversation text is currently generated by DeepSeek. Where provider adjustments require substituting an equivalent model, we will update this disclosure on this page. The Service's performance and availability may be affected by their operation, and we will announce material outages in a timely manner.

3. Accounts & Security

The Site identifies users by an anonymous device identity by default (see Privacy Policy Section 4); you may optionally bind an email address for account recovery. Safeguard the devices and mailbox holding your identity credentials — you are responsible for all activity under your account. Report any unauthorized use immediately via the contact channel in Section 14. Do not share your credentials with any third party, and keep your bound email reachable so you can receive billing and security notices.

4. Paid Plans

The Site will offer subscription and credit plans to extend the Service (plans and pricing will be shown on the purchase page once available). Paid features are being integrated and are not yet available: all features are currently available under the free quota rules and no charges will be made. We may adjust plan features or introduce new plans; price changes will be notified in advance in accordance with Section 5.2 and Section 14.

5. Billing & Auto-Renewal Authorization

Once paid plans launch, billing and renewal rules are:

  • 5.1 Auto-renewal authorization: by subscribing to a paid plan and providing a payment method, you expressly authorize the Site to charge the subscription fee to your payment method on a recurring basis (monthly/yearly) through our payment processor; this authorization remains in effect until you cancel under Section 6. Your subscription renews automatically at the end of each billing cycle; for annual plans we will send a renewal reminder to your bound email at least 7 days in advance.
  • 5.2 Taxes: unless stated otherwise, listed prices exclude applicable taxes; where required by law, we will collect and remit such taxes at checkout.

6. Cancellation

You may cancel your subscription at any time, for any reason. Cancellation takes effect at the end of the current billing cycle: your benefits remain available until then and no further charges apply.

  • Cancel online (recommended): log in, then go to Account Settings → Subscription → Cancel Subscription.
  • Cancel by email: send your cancellation request to [email protected].
  • Account data is retained for 90 days after cancellation and then handled per the Privacy Policy.

7. Refund Policy

Because the Service is a digital product delivered instantly, subscription fees are generally non-refundable, except in the following cases:

  • New-subscriber 7-day guarantee: first-time subscribers may request a full refund within 7 days of the first charge (usage not exceeding a reasonable portion of the plan quota).
  • Duplicate charges: verified billing errors resulting in duplicate charges will be fully refunded.
  • Service outage: a confirmed continuous outage caused by us lasting more than 72 hours entitles you to a pro-rata refund or subscription extension.
  • Statutory rights: any right of withdrawal or refund granted by applicable law (such as the EU/UK 14-day cooling-off period) is unaffected.

8. Billing Disputes

If you believe a charge is incorrect, please contact us first at [email protected] before initiating a chargeback with your bank. We commit to responding within 2 business days and to correcting confirmed billing errors within 5 business days, so we can resolve your issue faster.

9. AI Content & Intellectual Property

Ownership and use limits for AI-generated content:

  • 9.1 Ownership: subject to these Terms, conversation content you generate on the Site belongs to you and may be viewed and shared for personal purposes; commercial use requires prior written authorization from the Site.
  • 9.2 License to inputs: you grant the Site a limited, non-exclusive license to your messages and materials solely as needed to provide the Service; we will not use your inputs to train AI models without your explicit consent.
  • 9.3 Third-party models: the Service relies on third-party AI models; we do not guarantee any particular output quality and are not liable beyond what applicable law provides for content generated by third-party models.
  • 9.4 Review before relying: AI-generated content may contain errors, fiction or inaccuracies; review it before relying on it. It is for companionship and entertainment only and does not constitute medical, legal, financial, therapeutic or other professional advice; AI companions are not people and are not a substitute for real relationships or professional help.

10. Acceptable Use Policy (Content Standards)

You may use the Service only for lawful purposes and must comply with the following content standards. Regardless of whether such content is induced via messages, instructions or any other means, the following six categories are prohibited; in addition, you must not use the Service to create malware or phishing pages, resell access without permission, bypass the Site's security mechanisms, or train competing models using the Site's data:

  • Pornographic or sexually explicit content: any sexually suggestive or explicit adult content, including nudity, sexual acts and suggestive depictions thereof;
  • Violent / gory content: extreme violence, torture, gore, or content glorifying violent harm;
  • Hate speech: content that demeans, harasses, discriminates against or incites hatred based on race, ethnicity, religion, gender, sexual orientation or disability;
  • Child safety (CSAM): any content that sexualizes minors — zero tolerance; upon discovery the account is banned immediately and reported to authorities as required by law;
  • Deepfakes / impersonation: content impersonating real individuals (including likeness, voice or identity) without consent, or deepfakes likely to mislead others;
  • Copyright / trademark infringement: unauthorized reproduction or adaptation of copyright- or trademark-protected material, or imitation of brand assets;
  • Reporting channel: to report content violating these standards, email [email protected] (include the relevant conversation or character link); we commit to responding within 2 business days; reporter identity is kept strictly confidential, and malicious or false reports will be recorded and acted upon;
  • Content moderation: the Site applies dual moderation — automated filtering plus human review — to both user input and generated output; violating content is removed, with graduated enforcement (warnings, feature restrictions or account suspension) based on severity; material violations such as child-safety issues are escalated to regulators as required by law.

11. Privacy, Data & Payment Security

Your personal information is processed in accordance with our Privacy Policy (https://kindredai.me/privacy). Payment card data is handled exclusively by our PCI-DSS-compliant payment processor, Waffo Pancake; full card numbers are never stored on the Site's servers. Account data is retained for 90 days after account deletion and then deleted or anonymized.

12. Disclaimer & Limitation of Liability

  • 12.1 The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and accuracy of AI output.
  • 12.2 To the maximum extent permitted by law, the Site is not liable for any indirect, incidental, consequential or punitive damages, and the Site's aggregate liability to you is limited to the total amounts you actually paid in the 12 months preceding the event giving rise to the claim.

13. Term, Termination & Governing Law

These Terms remain in effect while you use the Service. The Site may suspend or terminate your account for material breach, suspected fraud or legal requirements; where termination is not due to your breach, we will pro-rata refund unused prepaid fees. These Terms and your relationship with us are governed by the laws of the Hong Kong Special Administrative Region ("Hong Kong SAR"), and any dispute arising out of or in connection with these Terms or the Service is subject to the exclusive jurisdiction of the courts of Hong Kong SAR. You may request account and data deletion at any time via the contact channel in Section 14.

14. Changes & Contact

We may revise these Terms from time to time; material changes will be notified at least 14 days in advance by email or in-site announcement. Last updated: 2026-11-12. For any questions about these Terms or billing, contact [email protected] (unified entry for support, billing, refunds, cancellation, and legal/privacy matters). By using the Service you confirm you have read and agree to these Terms.